Skip to content
ZUBBU Baby Accessories

LEGAL

Returns & refunds

Unused retail items can be returned within 7 days. Damaged or wrong deliveries are fixed at our cost, and refunds arrive in 5–7 working days.

Retail returns: 7 days

You may return a retail order within 7 days of delivery if the product is unused, in its original packaging with tags and accessories intact, and accompanied by the invoice. To start a return, message us on WhatsApp (+91 81082 65526) with your order number and a photo of the product. We arrange a reverse pickup where the courier supports it, or we share the return address.

What cannot be returned

For hygiene and child-safety reasons, items that touch a baby’s mouth or skin (teethers, pacifiers, feeding bottles, sippy cups, bibs, cloth diapers, towels and apparel) cannot be returned once opened or used, unless they arrived damaged or defective. Gift sets with broken seals, and products damaged by misuse, cannot be returned either. Nothing in this section limits your statutory rights for defective goods.

Damaged, defective or wrong item delivered

If an item arrives damaged or defective, or is not what you ordered, tell us on WhatsApp within 48 hours of delivery and send photos or a short video. We put it right at our cost, and you choose between a free replacement and a full refund including shipping. This applies to every product category, including the hygiene-sealed items listed above.

How refunds are paid

Refunds go back to the source you paid from (UPI or bank account) within 5–7 working days of the returned item passing our quality check. A prepaid order cancelled before dispatch is refunded immediately. We confirm every refund on WhatsApp with a reference number.

Wholesale claims

We check and photograph wholesale orders before dispatch. They cannot be returned for stock rotation or because stock is unsold. Claims for transit damage, shortages or wrong items must be raised within 48 hours of delivery, with unboxing photos or video. We settle verified claims with a replacement in your next order or a credit note, whichever you choose. Products backed by a warranty (sterilizers, monitors, electricals) carry the manufacturer warranty stated on the product page.

Exchanges

We handle an exchange as a return plus a new order, which is faster for you and keeps the paperwork simple. For apparel size exchanges, we pay for the return shipping if the size chart on the product page was inaccurate.

EFFECTIVE JULY 2026 · ZUBBU BABY, A VENTURE OF EXIM COMPASS · QUESTIONS: SEE/GRIEVANCE-OFFICER